E

ICT Project Management

Activities within the Project Management Services category cover the provision of end-to-end assistance for discrete project activities that relate to the technological infrastructure of an organisation or group of organisations. These discrete projects may encompass one or all of the areas of an organisation’s ICT architecture, such as the server, network, desktop and telephony environments; as well as other areas like security, databases, and data recovery services. Methodologies may include PRINCE2, systems development life-cycle approaches, process-based approaches, or other generic frameworks that are appropriate to given project.

Activities under this category could include:

w  Project Feasibility Studies. 

w  Project Planning and Design.

w  Project Implementation.

w  Project Performance Monitoring and Controlling.

w  Project Closure.

w  Project Evaluation and Analysis.

F

Business Solutions Services

Services within this broad category encompass the establishment, implementation, management, maintenance and support of:

w  Corporate applications, eg ERP, HR, Finances, CRM, Supply Chain Management, Asset Management, Document Management and Library Management.

w  Core business applications, eg in-house or adapted systems from other jurisdictions.

w  Personal productivity systems eg CAD/CAM, integrated data, voice and video services.

w  Web-based eBusiness application systems

Activities under this category could include:

w  Analysis, design, development, implementation and navigation of the site or application.

w  Tools and content management

w  Enhancements

w  Usage and monitoring reporting

w  Testing

w  Training.